Handling customer queries on Web Chat, E-mails and Social Media Educate current and potential customers with product and service information Maintain accurate customer records Identify and upscale priority issues to the Team Leader and Ops Team Actively participate in team meetings Key Performance Indicators: Handle all queries in a polite, professional manner Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution Educate customers on services and processes Escalate any issues to the Team Leader Achieve agreed KPIs and Objectives Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Qualifications A Bachelors degree from any stream if a Fresher Minimum HSC with a minimum of 1 year of relevant experience Passionate about customer care Good typing skill Fluent in written and spoken English Able to work well under pressure and under minimum supervision A fast learner who is able to work with set targets Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Additional Information IT Asset provided 5 Days working Health and vision Insurance Annual Bonus Overtime Payment Team Outings Education allowance (Training courses, Udemy, Coursera, etc.) Job Location: Remote #J-18808-Ljbffr Team Car Care / Jiffylube
...computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. Driving Specific Job Duties Deliver product by car and then to door of customer. Deliver flyers and door hangers. Requires Valid driver's license with safe driving record...
...Horticultural Supervisor This position supervises and provides day-to-day active leadership to horticultural staff, volunteers, seasonal employees, and horticultural interns, and maintains BTG's plant collection, irrigation, and pond system. Responsible for the...
...Yumifys is seeking a friendly Online Chat Support Agent to join our growing team. You will communicate with customers via online chat, answer... ...with other departments. A reliable internet connection and ability to work remotely are essential. #J-18808-Ljbffr
Coda Search is delighted to partner with a fast-growing software company serving distributors and manufacturers on a Director of Implementation hire. The role is based in downtown Chicago and is open to candidates in the Chicago metro area who can be on-site two days...
...National Aviation Services is looking for dependable, punctual and professional interior aircraft cleaners to help us clean planes at the MCO airport in Orlando, FL. We are an Equal Opportunity Employer, and we promote from within. For eligible employees, benefits are...