Job Description

Job Description
Job Description
Quest Group Executive Search and Staffing is currently working with one of Atlanta's fastest-growing companies and is seeking a Fraud Analyst to join their team.
START DATE SEPT 8th!
Contract until Jan/Feb
Responsibilities and Duties
Track and maintain fraud data
Create and maintain fraud policies
Work with outside vendors and internal partners on fraud and identity solutions
Work cross functionally on customer escalations
Execute ad hoc data analysis
Research customer and client issues using SQL and proprietary tools
Execute monthly reporting
Authenticate customer transactions
Monitor real time queues and identify high risk transactions within the business portfolio
Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, counterfeit and similar other risks
Identify fraudulent transactions and cancel them from further processing
Resolve high risk alerts within the service level agreements to reduce potential revenue losses
Investigate fraud claims and make decisions regarding their validity based on internal policies and 3rd party data and in accordance with defined SOP’s
Resolve customer issues within the scope of existing service level agreements
Determine existing fraud trends by analyzing accounts and transaction patterns
Generate suspicious activity reports and risk management reports for Managers
Qualifications and Skills
Expert in Excel (macros, pivot tables, and vlookups)
Excellent analytical skills (quantitative and qualitative)
Highly proficient in PowerPoint and Word
Intermediate SQL preferred
2-3 years of experience
Bachelors Degree preferred or equivalent experience
Benefits
Overall, this is an awesome company to work for. They pride themselves on their progressive culture and work life balance. If interested in being considered for this position, please apply below and attach your updated resume for review.
Hybrid 1 day after training full time in office

APPLY ASAP

Job Tags

Full time, Contract work, Work at office, Immediate start

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Fraud Analyst Job at Quest Group Executive Search & Staffing Solutions, Atlanta, GA